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Frequently Asked Questions

Answers to common questions about your ERRIHO Personal Finance account.

1. How do I log in to the portal?

Use the official Username and Passcode provided to you via Messenger or Email. If you haven't received yours, please contact our support team.

2. What happens if I miss my payment deadline?

Late payments are subject to a 10% Late Penalty Fee and daily interest. Your Credit Rating will also decrease, which may affect your future applications at Flavi Deal.

3. How is my Credit Rating calculated?

Your rating is based on your payment consistency. Paying on or before the due date keeps your rating high (51% - 100%). Frequent late payments will drop your rating below 50%.

4. Why does the portal log me out automatically?

For your security, the portal has an Auto-Logout feature that triggers after 1 minute of inactivity. This prevents unauthorized access to your financial data if you leave your device unattended.

5. Is my data safe here?

Yes. Our database is secured through Google Cloud’s enterprise-grade encryption. Furthermore, your sensitive documents are automatically purged from our system 30 days after full settlement.

6. Can I change my Passcode?

Yes. You can use the "Update Passcode" link on the login page. You will need your account reference number to verify the change.

Still have questions?

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